________ occurs when people learn that their actions result in rewards or punishments
A) Classical conditioning
B) Operant conditioning
C) Cognitive conditioning
D) Information searching
E) Observational learning
B
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After dealing with a difficult customer, put it out of your mind immediately
Indicate whether the statement is true or false
Solvency is concerned with the ability of a company to pay next year's debts as they come due
a. True b. False Indicate whether the statement is true or false
The focus of business process reengineering is on the improvement of specific processes
Indicate whether the statement is true or false
Projects A and B are mutually exclusive and have normal cash flows. Project A has an IRR of 15% and B's IRR is 20%. The company's cost of capital is 12%, and at that rate Project A has the higher NPV. Which of the following statements is CORRECT?
A. Assuming the timing pattern of the two projects' cash flows is the same, Project B probably has a higher cost (and larger scale). B. Assuming the two projects have the same scale, Project B probably has a faster payback than Project A. C. The crossover rate for the two projects must be 12%. D. Since B has the higher IRR, then it must also have the higher NPV if the crossover rate is less than the cost of capital of 12%. E. The crossover rate for the two projects must be less than 12%.