An organization knows it has met guest expectations when ______.
a. the service experience is delivered exactly the way the organization wanted it to be delivered
b. guests report that their expectations have been met
c. the guest experience as advertised and as delivered are the same
d. the employees report to management that guest expectations have been met
b. guests report that their expectations have been met
You might also like to view...
Name two psychological factors that explain why some people are susceptible to following destructive leaders.
What will be an ideal response?
A _____ effect might exist if investors are attracted to certain companies because they have particular dividend policies.?
A. ?residual B. ?clientele C. ?signal D. ?free cash flow E. ?relevance
Sudan seizes the assets of Triage Medico, Inc., a U.S. firm. Triage's recovery from Sudan in a U.S. court may be prevented by
A. the act of state doctrine. B. the doctrine of sovereign immunity. C. the Foreign Corrupt Practices Act. D. the principle of comity.
Conflict can occur ________.
A. between groups B. within an employee C. across organizations D. all of these