One-Way versus Two-Way Communication
What will be an ideal response?
In one-way communication, information flows in only one direction—from the sender to the receiver, without the feedback loop show in Exhibit 15.1. A CEO sends an e-mail to all employees without asking for a response. An employee phones the information technology (IT) department and leaves a message requesting repairs for her computer. A supervisor yells at a production worker about defects and then storms away.
When receivers respond to senders—Person B becomes the sender and Person A the receiver—two-way communication has occurred. One-way communication in situations like those just described can become two-way if the manager's e-mail invites the receiver to reply with any questions, the IT department returns the employee's call and asks for details Page 431 about the computer problem, and the supervisor calms down and listens to the production worker's explanation of what's wrong.
You might also like to view...
In what tonality is this music?
a. atonal b. major c. minor d. modal
After World War II , Aaron Copland spent his time conducting more than composing
Indicate whether the statement is true or false
__________ is a work created by the Dutch artist Piet Mondrian in 1944 after he moved to New York
Fill in the blank(s) with correct word
Which Athenian politician reconstructed the Athenian Acropolis?
a. Pausanius b. Polykleitos c. Xerxes d. Pericles