_____ listening is the preferred mode of responding for most communication situations
A) Empathic
B) Sympathetic
C) Surface
D) Objective
A
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Information in our workplace relationships that concerns our personal backgrounds or interests is called
a. task-focused content. b. interpersonal-focused content. c. relationship-focused content. d. history-focused content.
According to the National Institute on Deafness and Other Communication Disorders, approximately ________ of U.S. adult citizens report some degree of hearing loss
a. 4 percent b. 15 percent c. 24 percent d. 33 percent
According to your authors, children who learn the “rules” of how to talk to others also learn ______.
a. the habits of their particular culture b. the most effective way to throw a tantrum c. the problems of human communication d. the lack of human culture
A concluding strategy which helps to reinforce a speaker’s ideas and express feelings
eloquently is a. a quotation b. an end question c. a statistic d. a challenge