All of the following are goals for a business writer who must communicate bad news except to
A) ?project a professional image
B) ?convey empathy and sensitivity.
C) ?be fair.
D) ?prove that the customer is wrong.
D
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The flow of the service in a service blueprint begins when:
A) the customer interacts with the firm. B) the provider accepts a service request. C) the service in design is complete. D) the service is delivered.
________ choices tend to be more holistic than emotional choices, using summary impressions rather than specific attributes to evaluate the options and affect even important purchases such as a car or house.
A. Rational B. Weighted C. Attitude-based D. State-of-mind E. Balanced
The expectation interest is designed to put the injured party in the position he or she would have been in had both sides fully performed their obligations
a. True b. False Indicate whether the statement is true or false
Which of the following reports call for a manager’s attention to major problems?
a. andons b. MRP alarm reports c. Kanban cards d. exception reports