A particularly vocal staff nurse on a busy obstetrical unit has been complaining to the other nurses about the unit manager's preferential treatment of the night-shift nurses
Select the action the unit manager should take to resolve this problem that best demonstrates the use of the asser-tive approach to conflict resolution.
a. Notes that the vocal staff nurse is not in-telligent enough to understand the situa-tion and disregards her comments as worthless
b. Arranges for the transfer of the staff nurse to the night shift
c. Sets up a time and place for a one-on-one meeting with the staff nurse
d. Waits until there is an opportunity to use the incident to confront the staff nurse in front of his or her colleagues
C
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