Which of the following illustrates a sustaining technology?
A) Digital cameras replaced cameras that required film.
B) Digital music sold over the Internet disallowed simultaneous downloads.
C) LCD monitors were introduced to replace analog monitors.
D) Car manufacturers invented airbags to improve safety of passengers.
D
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Financial statement users must recognize that interest expense may seriously:
A. overstate the true cost of debt financing when convertible debt is used. B. impact the dividend rate. C. understate the true cost of debt financing when convertible debt is used. D. impact the amount of dividend declared.
A contract is an example of a source document
Indicate whether the statement is true or false
Sometimes firms have service encounters that fail because of ________, who intentionally or unintentionally act in a way that is disruptive, rude, or aggressive.
A. Heterogeneous customers B. Strangers C. Friends D. Profitable customers E. Dysfunctional customers
Which of the following statements is true?
A. Research shows that most customers are somewhat satisfied and feel that companies usually deliver on their promises. B. Research shows that most customers are satisfied and feel that companies deliver on their promises. C. Research shows that many customers are not satisfied and feel that some companies do not deliver on their promises. D. None of these answers is correct.