What is the purpose of implementing total quality management (TQM)?
a. Provide quality care within an organiza-tion
b. Provide cost-efficient care across all age groups
c. Provide necessary care to clients in a cost-effective system
d. Provide efficient systems of primary care
ANS: A
TQM is a management philosophy that focuses on the statistical processes by which to assess work done with the goal of organization-wide quality effectiveness. TQM examines multiple as-pects of an organization, more than only cost-efficient or cost-effective care, and looks at multi-ple aspects of care delivery.
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