A company hires a quality consultant to guide it through the process of implementing total quality management across the organization. Describe the focus of TQM and three of the steps the consultant might recommend.
What will be an ideal response?
Total quality management (TQM) focuses on improving the quality of an organization's products and stresses that all of an organization's value chain activities should be directed toward this goal.
Steps recommended may include: build commitment to quality, focus on customer, measure quality, set goals with incentives, solicit employee input, identify defects and trace to source, introduce just-in-time inventory system, work closely with suppliers, design for ease of production, or break down barriers between functions.
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