Mattea’s boss often looks for the backing of other influential managers in the organization to get things done. This is known as ______.
A. lines of reference
B. lines of information
C. lines of support
D. lines of personal power
C. lines of support
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Which of the following is used to determine a segment's marketing profitability?
A) customer retention index B) net profit (after taxes) C) gross profit D) net marketing contribution E) gross revenue
When including external benefits in a request, the writer should avoid the word "you."
Indicate whether the statement is true or false.
Which of the following is/are not true concerning pension plans?
a. The plan administrator serves in a fiduciary capacity for the benefit of employees. b. The employer cannot access assets in the pension plan except under specific conditions that vary, as a matter of pension law, by jurisdiction. c. The employer does not consolidate the assets and liabilities of the pension plan with its own assets and liabilities. d. The total amount of cash that the employer contributes to the pension plan over time is never the total amount of pension expense that the employer must recognize in measuring net income. e. none of the above
Which of the following should be organized in a direct pattern?
A) An online manual showing visitors how to download a software program B) A proposal submitted to the board of directors to add a wellness program to the company's benefits package C) An e-mail message to employees telling them that health benefits will be cut D) A letter denying a customer's claim about a defective product