Which nursing intervention for an angry, hostile patient would best contribute to prevention and management of aggression?
a. Loudly calling the patient by name
b. Conveying personal interest in the patient
c. Positioning oneself directly in front of the patient
d. Firmly directing the patient to discontinue the behavior
B
Research has indicated that the nurse's ability to be with the patient as a unique person in a unique situation is essential for dealing with potentially violent patients. De-escalation techniques include listening, empathizing, using a calm voice, offering alternatives rather than ultimatums, and conveying genuine interest in the patient and his or her well-being. The other options listed are not therapeutic.
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