Discuss the conflict management strategies and when each is most appropriate.
What will be an ideal response?
Answer: Student answers will vary but should demonstrate understanding of the different ways people and teams deal with conflict. Any team or individual has several options regarding how to deal with conflicts. These personal styles of dealing with conflict differ based on how much people strive to satisfy their own concerns (the assertiveness dimension) and how much they focus on satisfying the other party's concerns (the cooperation dimension). In avoidance, people do nothing to satisfy themselves or others. They ignore the problem by doing nothing at all, or they address it by merely smoothing over or deemphasizing the disagreement. Accommodation means cooperating on behalf of the other party but not being assertive about one's own interests. Compromise involves moderate attention to both parties' concerns, being neither highly cooperative nor highly assertive. This style results in satisficing but not optimizing solutions. Competing is when people focus strictly on their own wishes and are unwilling to recognize the other person's concerns. Finally, collaboration emphasizes both cooperation and assertiveness. The goal is to maximize satisfaction for both parties.
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Fill in the blank(s) with the appropriate word(s).