___________ are the costs incurred by a customer that make it costly or risky to change to a competing vendor's products
a. Transaction costs
b. Transfer costs
c. Loyalty costs
d. Conversion costs
e. Switching costs
E
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Which of the following statements is correct with regard to working papers prepared by an accountant?
A. The accountant can dispose of the working papers prepared by him or her as he or she pleases. B. The accountant may need to justify the accountant's work before the Internal Revenue Service or a court. C. The working papers prepared by the accountant are owned by the client. D. The client does not possess the right of access to the working papers.
Customer equity is:
a. a high tech firm's most valuable resource. b. primarily determined by the cost to acquire new customers. c. almost impossible to calculate. d. most appropriately calculated at the market segment level. e. the net present value of the cash flows associated with a particular customer or segment.
A company takes 7,500 hours to produce 15,000 units of a product. What is the velocity?
A) 1 units per hour B) 0.5 units per hour C) 0.5 units per hour D) 2 unit per hour E) 2.5 units per hour
Using online platforms means all of the following EXCEPT
A. telephone hotlines. B. web-based tools C. third-party organizations. D. e-mail. E. drop boxes.