Which of the following represents a situation in which we influence our own behavior?
a. Low and high control situations
b. Moderate control situations
c. High control situations
d. Low, medium, and high control situations
Ans: D
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With reference to the "Net Promoter" customer loyalty metric, the "Net promoter score" is calculated by:
A) subtracting the percentage of passively satisfied customers from the percentage of promoters. B) subtracting the percentage of detractors from the percentage of passively satisfied customers and then adding it to the percentage of promoters. C) subtracting the percentage of detractors from the percentage of passively satisfied customers. D) subtracting the percentage of detractors from the percentage of promoters.
Answer the following statements true (T) or false (F)
1. All teams are groups, but not all groups are teams. 2. Both engaged and disengaged teams grow profits at about the same rate. 3. All employees have formal group membership, but the higher in the organization, the fewer formal groups the manager is a member of. 4. While there is no ideal group size, 5–9 members generally provides the best relationships and performance.
Describe persuasive communication within an organization
Quantitative research offers a means to confirm ideas through
A. informal analysis. B. qualitative research. C. in-depth interviews. D. data mining. E. surveys or experiments.