Research on emotions in the workplace indicate that expressing emotions at work is:
a. considered healthy
b. inappropriate
c. appropriate
d. appropriate only if they are happy emotions
e. none of the above
b. inappropriate
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Research suggests that two days after we hear a speech we will have forgotten 75 percent of what was
said. Indicate whether the statement is true or false
Which of the following is NOT associated with an effective oral style?
a. An effective oral style tends toward short sentences and familiar language. b. An effective oral style features singular personal pronouns. c. A good oral style features descriptive words to sustain listener interest and promote retention. d. An effective oral style incorporates clear section transitions and signposts.
Assertiveness can help raise a group member's level of confidence and reduce communication apprehension
True False
To ensure that your supporting material is accurate, you should
A. use only the most up-to-date sources you can find. B. verify the details in more than one source if possible. C. use only the most reliable sources you can find. D. verify that the source is an expert in the topic you are speaking about.