Which of the following would most likely lead to a litigation crisis?
a. a company lacking financial transparency
b. customers being injured by products
c. customers receiving poor service
d. a company failing to deliver products
b. customers being injured by products
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The three dimensions of language are a. semantic, connotative, thematic
b. functional, thematic, denotative. c. semantic, functional, thematic. d. functional, connotative, thematic.
How is conflict ambiguous?
a. Participants are not always sure about the cause of conflict and the motivations of the other party. b. Participants are generally uncertain about their relationship. c. Participants are unaware of available resources. d. Participants behave defensively, confusing the other party.
Critical thinking requires that one become a critic of one's own _____
a. friends and family
b. thoughts and behavior
c. religion and attitude
d. identity and actions
________ power can be effective only when the leader does not threaten beyond what he/she can administer
a) Coerciv b) Referent c) Information d) Connection