When you encounter negative messages, what would the appropriate reaction be?
A) Engage early
B) Engage often
C) Monitor the conversation
D) Evaluate the negative message
E) Respond appropriately
Answer: C
Explanation: C) Evaluate negative messages. When you encounter negative messages, resist the urge to fire back immediately. Instead, evaluate the source, the tone, and the content of the message and then choose a response that fits the situation.
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