Ans: d. It is performing the service right the first time.
In the context of service quality, which of the following statements is true of reliability?
a. It involves providing prompt service to customers.
b. It involves being caring and paying individualized attention to customers.
c. It refers to the knowledge and courtesy of employees.
d. It is performing the service right the first time.
Business
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Which of the following statements regarding contingencies is true?
a. Contingencies that are probable and not estimable appear on the balance sheet. b. Contingencies that are probable and not estimable are disclosed in the notes to the financial statements. c. Contingencies that are remote but estimable are disclosed in the notes to the financial statements. d. Contingent assets are recorded on the balance sheet, but not in the notes to the financial statements.
Business
If you expect your audience to be skeptical about your information, how can you minimize the potential for skepticism?
A) State conclusions and recommendations up front, then offer supporting evidence. B) Offer complete details. C) Offer a summary of each main point. D) Introduce conclusions gradually with more proof. E) Use oral communication instead of written communication.
Business
A business that has few claims for unemployment payments against their account:
a. will have a high experience-rating and pay high unemployment taxes. b. will have a low experience-rating but pay the same SUTA taxes as other businesses. c. will have a low experience-rating and pay a lower amount for unemployment taxes. d. will have a high experience-rating and pay no unemployment taxes. e. would qualify in all states to pay no unemployment taxes.
Business
Caveat emptor means:
a. "let the buyer beware." b. "let the buyer prevail." c. "let the market decide." d. "let the seller beware."
Business