Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next
A) inseparability
B) variability
C) personalization
D) responsiveness
E) intangibility
B
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Which of the following statements is true concerning cross-tabulations with two variables?
A) Cross-tabulation with two variables is also known as bivariate cross-tabulation. B) Because two variables have been cross-classified, percentages could be computed either column-wise, based on column totals, or row-wise, based on row totals. C) The general rule is to compute the percentages in the direction of the independent variable, across the dependent variable. D) All of the above statements are true.
One of the problems facing the Apple Watch is its ______.
A. large number of functions B. large face C. difficult-to-use display D. clear understanding by customers of the purpose of the product
With the temporal method of translation:
a. all balance sheet items that are carried at current or future exchange prices are translated at the current exchange rate. b. balance sheet items carried at past prices, such as fixed assets, are translated at the current exchange rate. c. income statement items are translated at the current exchange rate. d. income statement items are translated at historical exchange rates.
Firms can measure the success of a new product by all of the following factors except
A. customer acceptance. B. fewer competitors in the market. C. satisfactory performance. D. satisfactory sales and profits. E. satisfaction of its technical requirements.