Clients tend to talk about:
A) Things that are most important to them.
B) Their problems.
C) What the interviewer is listening for.
D) Anything but their problems during the first interview.
C
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Which of the following statements is recommended in email invitations to participate in an online survey? A) Place the URL link to the survey site at the bottom of the screen under your invitation to participate
B)Always send the email invitation early in the morning, regardless of the type of people you are surveying? C)Offer to share selected results from the study with everyone who completes the survey.? D) Avoid using a prize drawing as an incentive to participate.
Answer the following statement(s) true (T) or false (F)
. In response to spontaneous events, the most effective course of action is for workers to exert control and tell members what to do.
Penelope is the most difficult client whom group leader Ari has had to deal with in his 30 years of practice. She is disruptive, rude, overbearing and confrontational. Just now, an intense argument was initiated by Penelope. Two other members have threatened to quit the group. Which of the following is correct?
A) ?Ethically, Ari must dismiss Penelope to preserve the group B) ?Ari should quash the conflict temporarily in favor of a "cooling-off" period C) ?Ari should state his observations and hunches in a tentative manner D) ?Ari should respond in-kind to Penelope to see how she feels when presented with "her" behavior
Conflict and struggle for control are most likely to appear in the
A) ?working stage B) ?transition stage C) ?initial stage D) ?final stage