Harrah's Entertainment, a casino hotel company, has a company incentive program weighted toward team results. A relatively small percentage of compensation is based on individual goals. Everyone in the organization is rewarded based on customer service scores. Harrah's Entertainment is:
A. Developing service-oriented internal processes
B. Creating employees as customers
C. Including employees in the company's vision
D. Empowering employees
E. Promoting teamwork
Answer: E
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