When you ask Mrs. Redding how she would like to pay the $48 she owes for today's services, she hands you a credit card. When you look at the card, you realize that the card expired two months ago. Which of the following would be your best response to Mrs. Redding?
A. "Why are you trying to pay us with an expired credit card?"
B. "I'm sorry, Mrs. Redding, but this card has expired. Do you have another card we might use?"
C. "If I put the charge through on this expired card, the credit card company will be furious."
D. "Mrs. Redding, this card has expired; would you like me to bill you instead?"
E. "Mrs. Redding, I can't use this card because it expired two months ago."
Answer: B
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A felony is:
A. a less serious criminal act B. a federal violation of the law C. punishable by less than one year in prison D. a civil offense E. a more serious criminal act
To ensure patient confidentiality and practice sensible risk management, never discuss a patient with which of the following?
a. Members of the office staff when necessary to the patient's care b. Patient's insurance carrier even if you have a signed release c. Credit bureau/collection agency d. Patient's attorney even if you have a signed release
UB-04 claim form guidelines are well established and not subject to change.
Answer the following statement true (T) or false (F)
Anterior to the knee is a specialized bone called the:
A. tibia. B. femur. C. patella. D. calcaneus.