Answer the following statements true (T) or false (F)
1. The line of visibility is best described as the difference between what the guest does and what the employee does as part of the service experience.
2. The activities below the line of guest interaction is where customer’s decide the value of the service experience.
3. A fishbone diagram is used to concentrate on problem areas to make significant changes to the delivery system.
4. Once managers measure each factor’s contribution to a service problem, finding a solution is straightforward.
1. False
2. False
3. True
4. True
You might also like to view...
Answer the following statements true (T) or false (F)
1.The most obvious target of influence (for leaders) is followers. 2.Charisma can be used for dark or evil purposes. 3.It is better for an organization’s mission to be narrow in focus. 4.BHAG stands for “big, hairy, audacious goal.” 5.People can use their referent power to influence by making people feel good to be around them.
Bistrol Corporation uses the weighted-average method in its process costing system. This month, the beginning inventory in the first processing department consisted of 800 units. The costs and percentage completion of these units in beginning inventory were: Cost PercentCompleteMaterials costs$15,700 75% Conversion costs$7,700 20% A total of 8,400 units were started and 7,500 units were transferred to the second processing department during the month. The following costs were incurred in the first processing department during the month: CostMaterials costs$186,300 Conversion costs$329,800 The ending inventory was 70% complete with respect to materials and 60% complete with respect to conversion costs.The cost of ending work in process inventory in the first processing
department according to the company's cost system is closest to: (Round your intermediate calculations to 3 decimal places.) A. $64,115 B. $74,801 C. $106,859 D. $68,067
Which team member role may not care about the group project, may be cynical, or may regularly joke at the wrong times?
A. the aggressor B. the blocker C. the recognition-seeker D. the player
The Allowance for Bad Debts account is classified as:
a. a current asset account. b. a contra-asset account. c. an expense account. d. a and b above. e. a, b and c above.