One way to avoid being accused of defamation is to stick to the facts when communicating with customers
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Discipline is the key in avoiding defamation. No matter how out of line your customer is, don't get lured into being overly personal or emotional. Be scrupulous about facts and deal honestly and fairly with your customers.
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The _______ furnishes extensive consultation and advice, customization of offerings, frequent face-to-face encounters with supplier personnel, and a complete range of value-added services
a. efficient, low-cost transactional experience b. high-touch, consultative experience c. flexible, multi-access-point experience d. one-stop shopping experience
Which of the following is correct about the Electronic Communication Privacy Act?
A) The Act applies to stored e-mail, but not e-mail in the process of transmission. B) An employer has the right to view an employee's e-mail regardless of where it is stored if it can be accessed through the employer's e-mail system. C) Law enforcement authorities can access an employee's e-mail stored on the employer's computer system in connection with a criminal investigation only with a search warrant. D) The Act contains civil limitations, but no criminal provisions.
An AT&T Universal Master Card is an example of ________________.
a. Product extension b. Brand extension c. Line extension d. Co-branding
Which of the following statements about mandatory provisions in individual health insurance policies is true?
A) Insurers are not permitted to place time limits on filing claims or providing proof of loss. B) The time limit on certain defenses provision prohibits the insurance company from denying a claim based on a fraudulent misstatement by the applicant after the policy has been in force three months. C) The usual length of the grace period is 180 days. D) Under the reinstatement provision, a health insurance policy that has lapsed can be put back in force.