Wilson tried to improve his listeners' attitudes toward phone solicitations by discussing his job with a telemarketing firm. By doing so, he was using __________ as supporting material.
A. statistics
B. direct observation
C. documents
D. personal experience
Answer: D
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Matching
175) active listening 176) critical listening 177) empathetic listening 178) questioning 179) hearing 180) informational listening 181) paraphrasing 182) listening 183) interpreting 184) passive listening A) processing the meaning of a message B) evaluating the speaker's message or intent C) listening with a sense of purpose D) the ability to understand what someone else is feeling E) requesting additional information to help understand the message F) sender only party involved in message G) clarifying the message and offering an alternative perception H) one's physical ability to perceive sounds I) process of giving thoughtful attention to what we hear J) focusing on the content of the message in order to gain knowledge K) restating another person's message in our own words
Common formats for multichannel tape recording include arrangements of this many tracks:
A. 4 B. 8 C. 16 D. 24 E. 32 F. all of these G. none of these
Deborah Duarte and Nancy Snyder point out that "technology cannot make up for poor planning or ill-conceived meetings. In fact, it can make the situation worse." To avoid such problems in a virtual meeting, you should
a) begin a virtual meeting by reviewing the meeting's agenda. b) invite more people to participate because virtual meetings are typically not restricted in size due to the number of seats in a conference room. c) make sure participants have access to the technology and know how to use it effectively. d) use technology you've used before so you don't have to worry about testing it prior to meeting with the group. e) avoid using virtual meetings if at all possible.
In an agenda, items should be ordered from ________ important.
A. most important to least B. least important to mostÂ