?Basic and extended warranties can reduce risk, a major customer cost.
Answer the following statement true (T) or false (F)
True
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What measures has Congress taken to regulate spam e-mail?
What will be an ideal response?
When a retail tire store buys a tire wholesaler this is an example of horizontal integration.
Answer the following statement true (T) or false (F)
Jose visited a garage sale and found a baseball card collection which he believed was worth over $1,000. He bought the collection for $50.00 from Wanda. Later Jose discovered the collection was essentially worthless and demands his money back from Wanda. Must Wanda refund Jose's money?
A) No, the contract is enforceable because Jose was operating under a unilateral mistake and Wanda did not know the value of the cards. B) Yes, the contract is enforceable because Jose made a unilateral mistake of fact. C) Yes, the contract is enforceable because of mutual mistake of fact. D) No, the contract is enforceable because of mutual mistake of value.
Two major types of customer-defined service standards can be distinguished. What kind of a customer-defined standard is the following: "Leave no customer on hold for longer than five minutes?"
Fill in the blank(s) with the appropriate word(s).