Which of the following statements shows that an OEC Technician has a good understanding of dealing with a patient who is having a behavioral emergency?
a. "Try to assess patients from a safe distance until they start to answer your questions calmly."
b. "I avoid making eye contact because patients may perceive eye contact as a threatening gesture and respond with violence."
c. "Touch conveys concern for a patient, so I try to touch the patient's shoulder or arm as soon as I arrive at the scene."
d. " If a patient raises his voice to you, you must raise your voice in return. Research has shown that this helps deter violence."
Answer: a
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