In the issue life cycle, when does the triggering event occur?

a. at the beginning of the emerging stage
b. at the end of the current stage
c. at the beginning of the crisis stage
d. at the end of the dormant stage


a. at the beginning of the emerging stage

Communication & Mass Media

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A representative of the labor union was called to speak before a committee about the dangers faced by workers at a chemical factory

The committee was looking forward to hearing the representative's thoughts on the subject so they could take appropriate action to increase workers' safety. However, the representative panicked and mumbled his way through the speech. Which concept did the representative fail to display? a) Management of anxiet b) Implementation of message strategy c) Situational knowledge d) Architectural nonverbal communication

Communication & Mass Media

One of the first printed media to reach a large audience was the

A. newspaper. B. book. C. magazine. D. brochure.

Communication & Mass Media

According to your textbook, a speech that sounds spontaneous to the audience no matter how many times it has been rehearsed has a strong ________ quality.

A. impromptu B. formal C. kinesic D. conversational E. memorized

Communication & Mass Media

Problem solving is not finished until group members have decided on a plan for ________ the solution they have selected.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media