Which adjectives BESTdescribe effective language for a questionnaire or interview guide?
a. Positive and patronizing
b. Positive and confident
c. Positive and leading
d. Unbiased and hesitant
b
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Service blueprints ____________, and how these are supported by backstage activities and systems
a. enhance servicescape features such as furniture and lighting b. complicate employee handling of special requests c. clarify the interactions between customers and employees d. enhance customer technical know-how e. diminish customer complaining capacity
In-house advertising agencies typically attract the best creative people, who prefer the stability of such settings and the lack of internal politics and managerial criticism.
Answer the following statement true (T) or false (F)
____________________ are a distribution of a company's profits to its shareholders.
Fill in the blank(s) with the appropriate word(s).
What uses TCP/IP technology to transmit voice calls over long-distance telephone lines?
A. Voice over IP. B. Coaxial cable. C. Http. D. Wire media.