A nurse manager wants to assess quality of care over the last 6 months for her unit. How could the nurse manager best accomplish this?
a. Interview each nurse about the patients on the unit for the last 6 months.
b. Review the results of patient satisfaction surveys.
c. Obtain charts from medical records for all of the patients.
d. Ask the nurses to perform discharge phone calls on previous patients.
ANS: B
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Standard Text: Record your answer rounding to the nearest whole number. Fill in the blank with the appropriate word.