Which of the following is an example of a specific behavior or action that defines the performance expected by customers?
A. Cost estimate is price customer pays
B. Delivers the product on the promised date
C. Fixes the product right the first time
D. Greets customers within 5 minutes of entering the store
E. All of the above
Answer: E
You might also like to view...
The Oil Pollution Act of 1990 provides for fines of $5,000 for every barrel spilled, with the amount increasing to $10,000 per barrel if the government successfully demonstrates applicability of the strict liability doctrine.
Answer the following statement true (T) or false (F)
Which of the following is a behavioral question?
A. How would you handle a disgruntled customer? B. Are you a people person? C. How do your friends describe you? D. Why are you on the job market?
A survey of more than 2,000 employers conducted by the National Safety Council found that __________ percent had some type of cell-phone usage policy in place.
A. 26 B. 37 C. 46 D. 58
If we wish to monitor the number of defects on a page in a printing process, the distribution we base our statistics on is the ________ distribution
Fill in the blanks with correct word