Why do ocean liners offer entertainment and gourmet food?
What will be an ideal response?
Essentially, they want to make the customer feel special. The moment a person steps aboard a luxury cruise ship, a hostess is at their arm proffering a glass of bubbly while a capable room steward offers to heft the carry-on as he escorts the customer to what will be their home-away-from-home for the next few days. Having stowed their things (likely in a walk in closet) they then emerge from their suite to get the lay of the ship. As each customer walks the decks, friendly crewmembers greet them ... by name. How can that be? They’ve just set foot on board! First-class, personalised service in addition to the entertainment and gourmet food are just some of the hallmarks of luxury cruise lines. Finally, there is a universally high crew-to-passenger ratios.
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