Which of the following are ways to provide good customer service for patients?
A. Calling patients honey, sweetie, or dear to let them know you care about them
B. Giving patients special food and drinks to help them feel at home
C. Reviewing the medical records of all patients on your unit regardless of whether they are in your care
D. Offering your personal opinions to patients who ask for it
E. Asking yourself, if you were the patient, how you would want to be treated
Answer: E
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You are administering an aerosol treatment to a patient via a small volume nebulizer when you realize that the output appears to be much less than normal. On checking the flow meter, you see that it is set to 4 L/min. Your next action is to
a. Decrease the flow to 2 L/min b. Increase the flow to 20 L/min c. Leave the flow rate unchanged and search for other sources of decreased output d. Increase the flow rate to 8 L/min
A national source of reports of actions taken against healthcare providers, practitioners, and vendors who are in noncompliance or performing fraudulent activities is the
A) Office of Civil Rights. B) wireless local area networks. C) Healthcare Integrity and Protection Data Bank. D) Health Insurance Portability and Accountability Act.
The endoplasmic reticulum in myocytes is called ________ reticulum.
Fill in the blank(s) with the appropriate word(s).
Match the following selections with the correct question as they relate to radiographic film.
a. Gurney-Mott theory b. sensitivity speck c. film base d. supercoat e. latent image g. duplicating film f. panchromatic film h. orthochromatic film i.manifest image j. 30–60% k. halation theory l. 68–95% 1. flexible, polyester material bonded to an adhesive layer 2. sensitive to red light wavelengths 3. single emulsion film that is chemically de-fogged 4. invisible, undeveloped image