You overhear one of the UAP talking to someone on the phone. The UAP says, "Yes, Mr. D is doing much better than when he first got here. I will tell him that you called and I will give him your message." What will you do first?
a. ask the UAP about the phone conversion that you just overheard
b. remind the UAP that release of information is outside of her scope of practice
c. Report the UAP to the nurse manager for HIPAA violation
d. Give the positive feedback for trying to help the client and the caller.
Answer: a. ask the UAP about the phone conversion that you just overheard
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