To check spelling in a presentation, click the _____ tab, then click the Spelling button.
A. REVIEW
B. PREVIEW
C. FORMAT
D. VIEW
Answer: A
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Indicate whether the statement is true or false
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Answer the following statement true (T) or false (F)
Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general. What should Derek do to defuse the situation?
A. Defend the IT department. B. Hang up the phone. C. Call the supervisor and ask for help with the customer. D. Let the customer vent and then restart the conversation.
Effective communication skills are more important in telephone conversations than in face-to-face, email, or other forms of communications with users.
Answer the following statement true (T) or false (F)