To check spelling in a presentation, click the _____ tab, then click the Spelling button.

A. REVIEW
B. PREVIEW
C. FORMAT
D. VIEW


Answer: A

Computer Science & Information Technology

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Double-click the title area in the Mail Merge pane to dock the pane in place

Indicate whether the statement is true or false

Computer Science & Information Technology

A comment can be edited by clicking in the comment balloon and keying the changes you want to make.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.   What should Derek do to defuse the situation?

A. Defend the IT department. B. Hang up the phone. C. Call the supervisor and ask for help with the customer. D. Let the customer vent and then restart the conversation.

Computer Science & Information Technology

Effective communication skills are more important in telephone conversations than in face-to-face, email, or other forms of communications with users.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology