Andy Forsummer, owner of Barcelona Restaurant Group, states that many large restaurant companies create highly regulated work rules that control nearly every aspect of employee behavior in order to find the most efficient way to do a job. This management approach is characteristic of:
a The contingency perspective on management.
b The behavioral perspective on management.
c Scientific management.
d Bureaucratic management.
c: Scientific management
The management approach followed by most large restaurant companies is characteristic of scientific management. Scientific management involves thorough study and testing of different work methods to identify the best, most efficient ways to complete a job.
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