What are the two dimensions on the conflict grid discussed in Chapter 11?
a. concern for task and concern for relationships
b. concern for people and concern for production
c. concern for others' goals and concern for personal goals
d. concern for personal goals and concern for organizational goals
b
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When addressing an audience from a collectivist culture, it is best to stress __________.
A. family, loyalty, and national pride B. immediate gratification C. independence D. uniqueness
Effective encoding of your nonverbal communication involves ______.
a. disguising your emotions and feelings b. paying more attention to the other person c. exhibiting emotional clarity d. paying less attention to the other person
If you want to minimize the chances of groupthink, you should pursue all of the following strategies except:
a. Ask each member to serve in the role of critical evaluator.
b. If possible, have more than one group work on the same problem independently.
c. Avoid asking questions and expressing disagreement.
d. Discuss the potential negative consequences of any decision or action.
e. Before finalizing the decision, give members a second chance to express doubts.
Some claim that the greatest single problem with human communication is the assumption of it.
Answer the following statement true (T) or false (F)