A manager just finished the last annual performance review of the staff, reviews the unexpected expenditures for the month due to use of agency nurses, and shares the latest quality indicators with the staff nurses
This manager is performing which management function?
a. Directing
b. Planning
c. Organizing
d. Controlling
ANS: D
Correct: Controlling is the final management function. It includes performance evaluations, financial activities, and tracking outcomes of care to ensure quality.
Incorrect:
a. Directing involves communicating, delegating, motivating, and managing conflict.
b. Planning involves developing policies and procedures, determining resource allocation, and developing evaluation methods.
c. Organizing involves identifying the management structure to accomplish work, determining communication processes, and coordinating people, time, and work.
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