Based on figure 5.2 Channel Characteristics for Major SNSs, which of the following describes the marketer’s best objective on Twitter?

a. Creating brand loyalty.
b. Public relations.
c. Lead generation.
d. Brand awareness.
e. Business development.


b. Public relations.

Business

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a. True b. False Indicate whether the statement is true or false

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"...because it saves me time" is an example of a

A) request statement B) consequence statement C) behavior description D) feeling message

Business

A stored-up ability to get others to do what you want them to do is known as ______.

A. influence B. coercion C. pressure D. power

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A key characteristic of positive gossip for relationship building is that it

A) does not identify the people involved in the gossip scenario. B) does not involve company personnel. C) focuses on the social life of key personnel. D) does not attack others. C

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