Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and ________
A) ensure that communication flows upward, downward, and horizontally
B) give credit when using the ideas of others
C) encourage feedback
D) choose appropriate channels of communication
B
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People are more likely to recall a satisfactory customer experience than a poor one
Indicate whether the statement is true or false
If a check correctly written and paid by the bank for $272 is incorrectly recorded in the company's books for $227, how should this error be treated on the bank reconciliation?
A. Add $45 to the book balance. B. Add $45 to the bank's balance. C. Subtract $45 from the bank's balance and add $45 to the book's balance. D. Subtract $45 from the book balance. E. Subtract $45 from the bank's balance.
Tone is one of the products of a writer's _______________
a. persona b. style c. skill d. purpose
Use eye-catching graphics in an illustration:
a. to set a serious tone b. to focus attention on the data c. both of the above d. none of the above