Answer the following statements true (T) or false (F)

1. Asking the receiver if they have any questions is a good way to check if the message has been received.
2. There is a difference between listening and active listening.
3. Before you can respond appropriately to a message, you need to understand what the person needs from you.
4. “You will make it!” is an example of a probing response.


1. False
2. True
3. True
4. False

Business

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