______ is the irrational suspicion or hatred of a particular group, race, religion, or sexual orientation.
Fill in the blank(s) with the appropriate word(s).
Prejudice
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A _____________________ represents the variety of decision paths a group may take when making a decision.
Fill in the blank(s) with the appropriate word(s).
The CEO of Xerox Infinite has determined that a problem-solving group needs to be formed in order to address recent Internet connection and computer issues. According to the quality circle approach, members from the __________ should comprise the problem-solving group.
A. HR department B. technology department C. marketing department D. finance department
David has a habit of screaming, "You idiot, you always mess things up!" whenever his brother makes a mistake or does something he doesn't like. Which strategy for creating a supportive climate does David's outburst violate?
A. Describe your own feelings rather than evaluate others. B. Solve problems rather than control others. C. Be genuine rather than manipulative. D. Empathize rather than remain detached.
Based on research by Julius Fast, author of the book, Body Language in the Workplace, if your supervisor keeps you waiting 15 minutes beyond the time you were scheduled to meet, the subtext of your boss’s action is telling you ______.
a. Nothing. This is a normal amount of time to wait. b. My time is more valuable than yours. c. I am more important than you. d. I am contemptuous of you.