ITIL defines a(n) _______ as a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Fill in the blank(s) with the appropriate word(s).
service
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Which of the stages below is part of the “forgiveness process”?
A. make proactive choice to be angry to solve conflict B. recognize that anger does a great deal of good C. realize that forgiveness is rarely beneficial D. make proactive choice to not get angry often
Rick is a sales manager for ABC Airplane Parts, and Tony is the head of purchasing for XYZ Regional Airlines. In order to secure purchase orders from XYZ, Rick meets Tony at a diner and gives Tony a briefcase containing $100,000 in cash. Tony takes the cash and soon after ABC is the biggest parts supplier to XYZ. With regards to the crime of bribery, ________.
A. both Rick and Tony could be prosecuted B. only Rick, as the offeror, could be prosecuted C. only Tony, since he accepted the cash, could be prosecuted D. neither could be prosecuted since neither are government officials
Which of the power styles is forceful, critical, and negative?
a. Passive b. Aggressive c. Assertive d. Controlling
It is the last game of the season, and your team is winning by a large margin. The coach puts Mallory in the game to play the final 2 min. Mallory is a special needs student who has helped with the team’s equipment all season but has never played in a game. The coach is showing which principle(s) of distributive justice?
What will be an ideal response?