California's Labor Code §2855 is also known as:
A. Rivera's law
B. Murphy law
C. Spielberg's law
D. De Havilland law
D
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Excerpts from a cost-volume-profit analysis indicate fixed costs of $30,000, a variable cost per unit of $36, a selling price of $60, and a sales level of $125,000 . The targeted level of profit must be
a. $20,000. b. $50,000. c. $95,000. d. $75,000.
____ is an international standard for IT service management that describes what an organization must do to prove that they are complying with the standard.
A. ISO 9000 B. MOF C. ITIL D. ISO 20000
The influencing of people during conversations is referred to as
A. consumer socialization. B. interpersonal gossip. C. opinion formations. D. peer persuasion. E. word of mouth.
Which of the following are FALSE when writing bad-news messages?
a. The writer should focus on the good rather than the bad. b. The writer should present the negative ideas in positive terms when possible. c. The writer should state what can be done rather than what cannot be done. d. The writer should state the bad news early and reinforce it throughout the message.