The learning and growth perspective of Sweetcake Restaurant shows increasing customer satisfaction as an objective. Which of the following will be an appropriate performance measure of this objective?
A) Number of new chefs trained in each department
B) Order delivery time
C) Percentage growth in sales
D) Percentage growth in profit
A
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Which of the following is a difference between the Federal Emergency Management Agency (FEMA) and the United States Coast Guard?
A. Unlike FEMA, the United States Coast Guard empowers front-line individuals to solve problems without waiting for superiors to give directions. B. Unlike the United States Coast Guard, FEMA is a less bureaucratic organization that takes into account the opinions of all employees before making a decision. C. Unlike the United States Coast Guard, FEMA is able to act swiftly even when a situation does not fit plans and the existing rules do not apply. D. Unlike FEMA, the United States Coast Guard cannot effectively move information up to decision makers in time.
Most paint is neither biodegradable nor friendly to the environment because it is made with petroleum solvents. A builder who decided to build a subdivision with 500 homes and paint each with an environmentally-friendly, soy-based paint (even though it costs more) would be practicing
A. cause marketing. B. stakeholder responsibility. C. mass marketing. D. profit responsibility. E. societal responsibility.
Backorders and stockouts are most likely to cause expenses for:
A) advertising costs. B) lost productivity. C) cost of capital. D) lost sales.
The digital divide is a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices.
Answer the following statement true (T) or false (F)