Describe the challenges in the design of service offerings
What will be an ideal response?
• Making the intangible tangible – representative products (diploma)
• Making a virtue of inseparability – internal marketing required
• Managing variability — develop personnel training and monitor satisfaction
• Managing perishability — Use strategies for managing supply and demand
• Helping target audiences consume — Create "user friendly" services
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When bonds held as long-term investments are purchased at a price other than the face value, the premium or discount should be amortized over the remaining life of the bonds
a. True b. False Indicate whether the statement is true or false
Barnes Company expects to begin operating on January 1. The company's master budget contained the following operating expense budget: JanuaryFebruaryMarchSalary expenses$36,000 $36,000 $36,000 Sales commissions, 5% of sales 30,000 32,000 24,000 Utilities 2,800 2,800 2,800 Depreciation on store equipment 1,000 1,000 1,000 Rent 7,200 7,200 7,200 Miscellaneous 1,800 1,800 1,800 Total operating expenses$78,800 $80,800 $72,800 Sales commissions are paid in cash in the month following the month in which the expense is recognized. All other expense items requiring cash payment are paid in the month in which they are recognized. The amount of accumulated depreciation appearing on the company's March 31 pro forma balance sheet is:
A. $2,000. B. $3,000. C. $1,000. D. $12,000.
Because of its culture, China has seen the rise of many charismatic leaders.
a. true b. false
According to the text, can an employer be held liable for negligence when an intoxicated employee causes an automobile accident after drinking alcohol at a company function? (See the Lev v. Beverly Enterprises-Massachusetts, Inc, case.)
a. Yes, an employer can be liable to the plaintiff injured in the accident, based upon the principle of vicarious liability. b. Yes, an employer can be liable to the plaintiff injured in the accident, under an aided-in-the agency theory. c. Yes, the employer can not be liable to the plaintiff injured in the accident, based upon violations of its own alcohol-abuse policy. d. No, the employer is never liable to the plaintiff injured in the accident.