How does a company differentiate its market offerings using employee differentiation? Provide an example of a company using employee differentiation
What will be an ideal response?
Student answers may vary.
A company differentiating its market offerings using employee differentiation, does so by having better-trained personnel who provide superior customer service. Singapore Airlines is well regarded in large part because of its flight attendants.
You might also like to view...
As of 2013, which is the leading country that sends the most immigrants to the United States?
*a. China b. Mexico c. Honduras d. Africa
Which of the following is a step in the development of the total compensation strategy that involves the choosing of techniques to fit the strategy?
A. implementing cultural and regulatory changes B. reassessing the fit C. implementing strategy D. assessing total compensation implications E. mapping a total compensation strategy
What is the effect of a payor bank's dishonor of a check?
a. It returns the check. b. The provisional credits must be reversed. c. The customer who deposited the item for collection must cover the item and seek recovery from the drawer or indorsers. d. All of these will occur.
A review of the quality plan to determine whether the project activities comply with organizational and project policies, processes, and procedures defines
A) quality audit. B) benchmarking. C) risk management. D) configuration management.