If a partner is asked how he or she is doing and gives the response "Fine" but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem.
a. Content or representational listening
b. Selective listening
c. Egocentric listening
d. Experiential superiority
a. Content or representational listening
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The ________ pitfall occurs when an interviewer delves into information and emotions that interviewees may be incapable of addressing because of social, psychological, or situational constraints.
A. too high or too low B. curious question C. do not ask, do not tell D. guessing question
A consistent style of pronunciation and articulation that is common to an ethnic group or a geographic region is referred to as
. A. dialect B. pitch C. articulation D. inflection
The statement "Next, I'd like to discuss why the government should not negotiate with terrorists" is an example of what type of transition?
A. preview B. signpost C. nonverbal D. summary
According to the definition of interpersonal conflict given in the textbook, the intensity of a
conflict relates to the intensity of the ________. A) self-disclosure B) personality differences C) emotional expression D) unmet needs