According to the classic communications model of Schramm (1955), the element of "feedback" refers to
A. the design and development of the site content or e-mail that aims to convey the message of the company, and is dependent on understanding of the target audience
B. this is the external influence that affects the quality of the message; in an Internet context this can be slow download times, the use of plug-ins that the user cannot use or confusion caused by too much information on-screen
C. the process of interpreting the message, and is dependent on the cognitive ability of the receiver, which is partly influenced by the length of time they have used the Internet
D. occurrences through online forms and through monitoring of on-site behavior through log files
E. none of the responses
D. occurrences through online forms and through monitoring of on-site behavior through log files
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When Janice Garcia left her pharmaceutical sales job to take a management position, her customers became:
A. quarantined. B. suspects. C. repositioned. D. new segments. E. orphaned.
Managers’ expectations of employees can impact the employees’ motivation. This is called ______.
a. motivation process b. Pygmalion effect c. performance formula d. leadership
A team with a lack of independent thought may be experiencing ____
A) groupthink B) incohesiveness C) consensus D) conflict aversion E) majority-itis