Constructive conflict:
A. is the opposite of task-related conflict and often involves verbal attacks.
B. encourages employees to re-examine their basic assumptions about a problem and its
possible solutions.
C. is apparent when the conflict is explained in terms of interpersonal incompatibilities.
D. is more likely to trigger defense mechanisms and a competitive orientation among team
members.
E. sometimes replaces manifest conflict in the conflict escalation process.
B. encourages employees to re-examine their basic assumptions about a problem and its
possible solutions.
Constructive conflict occurs when people focus their discussion around the issue while
showing respect for people with other points of view. This is a positive application of conflicts.
It helps participants to reexamine their assumptions and beliefs without triggering the drive to
defend and its associated negative emotions and ego defense mechanism behaviors.
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The case on Florence Nightingale (the founder of modern nursing) argued that she is
a. empathic b. smart c. emotionally expressive d. all of the above
What is not one of the seven steps to improving your empathic listening?
a. Interject to resolve the issue as the other person is speaking. b. Listen with year ears, eyes, and heart. c. Spend some time enhancing your feelings vocabulary. d. Make good eye contact with the speaker.
For a given item the lead time is 1 week, the on hand inventory is 50 units, demand is 20 units per
week, safety stock is set at 3 weeks supply and the item is ordered every 2 weeks. The order quantity should be: A) 50 units. B) 40 units. C) 60 units. D) 70 units. E) 120 units.
Which of the following actions would be likely to shorten the cash conversion cycle?
A. Change the credit terms offered to customers from 3/10 net 30 to 1/10 net 50. B. Begin to take cash discounts on inventory purchases; the terms are 2/10 net 30. C. Adopt a new manufacturing process that saves some labor costs but slows down the conversion of raw materials to finished goods from 10 days to 20 days. D. Change the credit terms offered to customers from 2/10 net 30 to 1/10 net 60. E. Adopt a new manufacturing process that speeds up the conversion of raw materials to finished goods from 20 days to 10 days.